The opening keynote for day 3 at OMS 2011 was a great presentation that focused on the transformation of "business as usual" due to Social Media. Amber Naslund and Jay Baer are the authors of The Now Revolution which was released yesterday. They make three points on the transformation of business during the NOW Revolution: Businesses need to be Faster, Smarter, and more Social. The first argument is that businesses must be faster now in responding to their customers than ever before. Communication has shifted from traditional mail, to phone, to fax, to email, to real time social media. The acceptance by businesses to identify that they must change how they do business is the key to their eventual survival.Companies that are successful at making that change taking social media seriously...